It delivers its core business activities in Fiji, Papua New Guinea (PNG), Vanuatu, Cook Islands, Tonga, Solomon Islands and Samoa, through a range of channels including 51 branches and agencies, 80 ATMs, telephone banking and internet banking.

Cultural respect from a global bank

Getting close pays dividends. Banking in the Pacific is different. We’ve been in the Pacific region for over 108 years and more than 97% of our workforce is employed locally. It’s these long term local relationships that enable us to better understand and respect the ways and culture of a very diverse group of local communities across the
seven Pacific islands in which we operate.

So why is it that in just two years since opening our branch on Denarau Island Fiji, we have all the local businesses, bar one, banking with us?

Branch Manager, Sylvia Alexander (pictured at left) puts it down to building strong local relationships, listening to the needs of our customers, delivering on our promises and making it easier for our customers to bank with us.

Over the past few years we have invested in infrastructure essential to improving our technology, systems and organisational capability, to improve reliability, convenience and access for our customers. In PNG we’ve worked with
Air New Guinea to provide a secure online payment system opening up multi-currency electronic ticketing to travellers globally.

Serious about supporting our communities

Education and health are key measures of development progress in the Pacific. Our commitment in these areas has driven our key activities in local communities where our focus includes: delivering financial literacy training in schools, churches and community groups across the region; contributing to the development of safe and clean drinking water sources in local villages in Fiji, Vanuatu and Solomon Islands; and educating our employees and their extended families
on the impact and prevention of HIV/Aids in PNG.

“Over the last few years in PNG we have successfully built on our ‘Women in Business’ program to facilitate the start of a broader womens’ network. We strongly believe that by helping individuals and communities to help themselves, we can contribute to the much-needed sustainability of the region.”
Jane Kittel